Last adjustment: Aug 2020
All data will be handled in accordance with the General Data Protection Regulation 2016/678 as defined by EU regulations.
Each call to our homepage and each subsequent call on one of the homepage deposited file will be registered. We save this information for internally monitored statistics. Saved data are: Name of the called file, date and time of the call, transferred data set, message over successful call, browser and inquiring domain. Personal information will be saved if you register an account with Nextbike UK.
When entering personal data, we use this only to manage and maintain your account and records in line with Cycle Hire. Nextbike UK is entitled to disclose information about the customer to investigating authorities to the necessary extent, in particular the customer's address, if the requesting authority submits proof that proceedings have been initiated against the customer for an administrative or criminal offence.
All payments are stored and handled in compliance with Payment Card Industry Standards (PCI). When payment is made by credit card, the customer's credit card data will be transferred to our partner World Pay and Creditcall for verification and accounting of the rental fees. Following the registration process, credit card data is no longer visible for employees of Nextbike UK.
It is necessary that you agree to these terms but you can also cancel your agreement at any time. Your data will be deleted or held inadmissible when you terminate your agreement.
We will inform you about the saved personal data on written enquiry. If you would like a copy of the information held on you please write to the address as specified on our page.
Click here to download the complaints policy.