Report a bike

Spotted a stray nextbike? You can now report stray nextbikes by filling the form below, alternatively you can:


  • Contact our customer service team here

  • Send us a message on social media @nextbikeUK


By reporting stray nextbikes, our local service team is able to find, rescue and fix nextbikes at a faster rate which keeps nextbike ready to use for everyone.

If you are a nextbike user, you can now report stay nextbikes using What3Words - the fastest way to identify a precise location. Simply check the location on their app/website and let our team know about it using the form below. Thank you to What3Words for collaborating with nextbike! 


We’re offering £5 credit to users who report in stray nextbikes. To receive £5 credit you can must include:


  • Bike number

  • W3W Locations

  • Your contact details


Note: The credit will be awarded within 14 working days after the bike is reported and upon confirmation from our local service team.



Report a stray nextbike