An important message from nextbike


Update: 14/04/2020


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  • Memberships for the NHS & essential workers.
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Update: 18/03/2020


Dear nextbiker,


We know there’s lots of uncertainty out there around coronavirus (COVID-19) and the impact it is having in the UK, as well the rest of the world. Here at nextbike UK, we’re working hard behind the scenes to understand and prepare for the potential effect it could have on our employees, customers, communities and schemes.


Having reviewed all current Government coronavirus-related health advice for the UK and taken advice from our international parent company nextbike GmbH in Germany, we can confirm that nextbike will continue to operate as normal for now.


The safety of our customers and employees is our number one priority. Current evidence shows that the Covid-19 virus doesn’t survive for long in the open air, meaning using a nextbike is considered a reasonably low-risk way of getting around.


However, to minimise the risk as far as possible, we’ve introduced enhanced cleaning measures at our warehouses, including sanitising of the handlebars and bike computers of all nextbikes (where applicable) when they come in for servicing and before they are redistributed.


We’re closely following the guidelines provided by the NHS and the Government to help prevent the spread of the virus. We’ve shared specific instructions with our employees on the necessity of washing their hands and staying home if they feel unwell or are returning from an area of the world identified as posing a coronavirus-related risk. In addition, we recommend that all users should also follow official coronavirus hygiene guidelines which include frequent hand washing, avoiding touching your face, coughing into a tissue and staying at home if you have a fever or a cough.


We have over 246,000 customers across the UK, who have clocked up more than two million rides to date. Many people rely on nextbike as a sustainable way of moving around their towns and cities on a daily basis and we hope that by running our services as normal, people will continue to do so.


We will be monitoring the situation on a daily basis and will react accordingly if guidance changes. Customers can find out more by visiting our website or our social media channels, where we will be providing any necessary updates.


Thank you.


Krysia Solheim, nextbike UK MD