How can I register?

Registration via the app or website is free of charge. In order to activate your account, all personal fields within the acount settings must be filled in, once personal fields are completed you must enter your e-mail address and open the verification link send to your inbox.

 

A £5 deposit is required. This deposit is used to verify your information and will become a credit on your account.

 

Note: Prepaid cards are NOT accepted. For more information, please refer to our Terms and Conditions.

If you wish to cancel your account, please send your cancellation letter via e-mail to info@nextbike.co.uk. In order to process your cancellation, we will require your complete profile information, which should include your full name, address, and the telephone number linked with your account.

Only one telephone number for each account is permitted.

How can I rent?

Here's how to rent a nextbike:

 

Standard Bikes with a Bike computer:

Rent via app or hotline. Scan the QR code on the bike or enter the nextbike number. You will receive a code to unlock the nextbike. Press any button on the bike com- puter, enter the code and press "OK". Unlock the nextbike by removing the front lock from the wheel, securing it in the holster behind the basket.

 

Standard Bikes with a Framelock:

Rent via app or hotline. Scan the QR code on the bike or enter the nextbike number. The framelock will release and your rental will begin. Framelock stuck? Select ‘Lock not Open?’ within the nextbike app and select ‘OPEN’.

 

E-Bikes with a Framelock:

Rent via app or hotline. Scan the QR code on the bike or enter the nextbike number. The framelock will release and your rental will begin. Framelock stuck? Select ‘Lock not Open?’ within the nextbike app and select ‘OPEN’.

You can find all of our stations on our website and through the nextbike app. In case of doubt, please contact our customer service team at 020 8166 9851.

To find Electric Stations, look at the station name in the app or website map. For more information, click here.

It is possible to rent up to two bikes at once under a single account. It can also be arranged to allow up to seven bikes at once in some exceptional cases. Please contact customer service team via e-mail to info@nextbike.co.uk or call us at 020 8166 9851 Requests for larger groups of eight bikers or more can also be scheduled by our team as well.

Your active nextbike registration makes it possible to rent nextbikes within all cities and countries with an existing nextbike bike-sharing system. 

You are responsible for checking the nextbike of any possible damages before you start your journey. Please make sure to report any damages through the nextbike app. This allows us to track all affected bikes which can be decommissioned and repaired as soon as possible. Alternatively, you can contact our customer service team at 020 8166 9851.

In the case that you have already started your ride when noticing damage, such as the gears or the breaks are not working properly, immediately stop your ride and contact our customer service team at 020 8166 9851.

 

It is only in this case that we can cancel your ride and register the bike for our repair service. Unfortunately, we can't credit you the fees for any time spent riding a bike with evident damage.

How can I temporarily park?

Whilst on the go, you can temporary park the nextbike.

 

Standard Bikes with a Bike computer:

Slide the lock through the front fork until it clicks and locks. Then, press any button on the bike computer and press "P" to park the nextbike. To continue the ride, open the nextbike app and check the unlock code. Press any button on the bike computer and enter the unlock code, then press “OK”. Unlock the nextbike by removing the front lock from the wheel, securing it in the holster behind the basket.

 

Standard Bikes with a Framelock:

Open the nextbike app and press 'Park'. Then press down the framelock lever. A beep will confirm that the nextbike is locked. To continue the ride, press ‘Open Lock‘ on the app to reopen the frame lock.

 

E-Bikes with a Framelock:

Open the nextbike app and press 'Park'. Then press down the framelock lever. A beep will confirm that the nextbike is locked. To continue the ride, press ‘Open Lock‘ on the app to reopen the frame lock.

 

Note: The bike will still be rented while in 'Parking' mode. 

How can I return?

How to return your nextbike:

 

Standard Bikes with a Bike computer:
Return the nextbike to an official station. Lock it by sliding the lock through the front fork and the bike stand until it clicks and locks. Then, press any button on the bike computer and press "OK" The bike computer will say 'RETURNED' and your app will update once the nextbike has been successfully returned. If a station is full, place the nextbike directly next to the station and follow the return process.
 
Standard Bikes with a Framelock:
Return the nextbike to an official station. Lock it by pressing down the lever on the framelock at the rear of the nextbike. A beep will confirm the successful return and end of your rental. If a station is full, place the nextbike directly next to the station and follow the return process.
 
E-Bikes with a Framelock:
Return the nextbike to an official station. Lock it by pressing down the lever on the framelock at the rear of the nextbike. A beep will confirm the successful return and end of your rental. If a station is full, place the nextbike directly next to the station and follow the return process.

The bike can only be taken and returned within the same city, otherwise a high return fees will incur.

If all nextbike stations are full, you can leave the bike next to the station and check out the bike by phone or via app. The bike must be locked or a service fee will be applied. 

Charges on my account

If your selected payment method is by credit card, the fees of your ride will be charged within 24 hours after your rental. In case of a direct debit authorization, we will debit your bank account on a monthly basis.

 

Note: Prepaid cards are NOT accepted. For more information, please refer to our Terms and Conditions.

You can always verify your rides in your customer account. Please log in with your telephone number and the 6-digit PIN code. It is also possible for us to issue an invoice to you upon request. In this case, we request that you please send a message via e-mail to info@nextbike.co.uk.

You can always get in touch with our customer service team by calling 020 8166 9851 or you send us a message via our social channels here or via e-mail info@nextbike.co.uk to correct inaccurate calculations.

We will delete all your account details upon cancellation via e-mail info@nextbike.co.uk. It is also possible for us to transfer the outstanding amount back to you by request. Otherwise, the credit stays in your customer account and you can use it for your future rides.

Memberships

Memberships apply a discounted rate to Standard Bike rentals only. Memberships are only valid for one bike per rental. All additional bikes will be charged at the standard rate (Pay As You Ride).

Memberships apply to Standard Bikes only, valid for rentals within the UK. Cardiff and Penarth are the only cities where memberships discounts apply to both Standard Bikes and E-Bikes.

Annual memberships renew automatically. Annual membership renewals can be canceled at any time. The customer is entitled to a refund if they cancel their annual membership within two weeks after renewal. If you want to cancel your membership, please contact our customer service team via e-mail to info@nextbike.co.uk or calling us 020 8166 9851. If a customer cancels after the first two weeks, the customer will still be charged £5 a month until the full £60 membership has been paid, because annual memberships have a 12-month commitment.

 

Monthly memberships renew automatically. Monthly membership renewals can be canceled at any time.If you want to cancel your membership, please contact our customer service team via e-mail to info@nextbike.co.uk  or calling us 020 8166 9851. The customer is entitled to a refund if they cancel their monthly membership within one week after renewal.

 

Customer Card

The nextbike customer card makes it easier for you to rent a bike at our station terminals and via the board computer on the bike. You can order a card during the registration process, or even later via our service hotline at 020 8166 9851.