Enter the bike number.
Scan the QR-Code.
You'll receive a 4 digit lock code
Enter the 4 digit lock code onto the bike computer and press "OK / END"
Contact our customer service hotline on 020 8166 9851 and key in the bike number.
You will receive your 4 digit lock code.
Enter the code on the bike computerand press "OK / END"
Firmly insert the front wheel into the dock and slide the bar through it and the front fork until it clicks.
The return must be confirmed by the app: Wake up the bike computer by pressing any button, then press "OK / END".
Return via hotline or the app is also available.
Note: If all bike racks are full, leave the bike next to the station and check out the bike by the phone or via app. The bike must be locked by sliding the bar through the front fork.